College Policies

PTIRU Institution Number: 3618

Students who do not successfully pass a module are required to repeat the module in order to graduate. The course re-sit fee is $750. 

A module may need to be repeated due to: 

• Failure to complete required components (e.g., attendance, midterm, or final exam), or 

• Failure to achieve a passing grade in one or more required components. 

Group Project, distance education activities, assignments and quizzes are not eligible for make-up or resubmission. 

Module Exam Rewrites 

Students who fail a module solely due to the midterm or final exam may be eligible for one exam rewrite, subject to approval. 

Conditions for exam rewrites: 

• The exam must be the only failed component of the module 

• The overall course grade must not be more than 5% below the minimum passing grade. 

• The maximum achievable score on a rewrite exam is 70% 

• A $150 proctoring fee applies 

• Rewrites are scheduled on designated dates only 

Exam Rewrite/Reschedule Fee: 

• Exam Rewrite: $150 

If a student fails the exam on a third attempt, the student will be required to retake and complete the full module before commencing co-op. 

PTIRU Institution Number: 3618

PTIRU Institution Number: 3618

Applicable to Study Permit Holders

Designated Learning Institution Portal: Student Compliance Reporting – Canada.ca

Academic break (regularly scheduled break)

The student is on a regularly scheduled break between academic sessions (such as summer holiday), as determined by your institution.

Any leave from a program of studies in Canada should not exceed 150 consecutive days from the date the leave started. If a student exceeds 150 days of leave from studies, they will need to change their status with IRCC or will be considered non-compliant with their study permit conditions.

Academic suspension

The student is suspended from your institution, due to poor academic performance or violation of the institution’s policies. The student is allowed to return after the period of suspension.

Any leave from a program of studies in Canada should not exceed 150 consecutive days from the date the leave started. If a student exceeds 150 days of leave from studies, they will need to change their status with IRCC or will be considered non-compliant with their study permit conditions.

Authorized leave

The student has formally requested and been approved to be temporarily absent from your institution for reasons that include the following:

• medical or maternity leave
• family emergency
• death of a friend or family member
• change of program of study within the same institution
• any other type of leave your institution has formally authorized for the student

Any leave from a program of studies in Canada should not exceed 150 consecutive days from the date the leave started. If a student exceeds 150 days of leave from studies, they will need to change their status with IRCC or will be considered non-compliant with their study permit conditions.

Deferred enrolment

The student is registered at your institution, but they are not currently studying because their program start date has been postponed. The delayed start date must have been one of the following:

• set by your institution
• requested by the student and approved by your institution

If the study permit holder is in Canada at the time of deferral, and they wish to remain in Canada, they must begin their studies the following semester or within 150 calendar days from the date the deferred enrolment is confirmed, whichever comes first.

Any leave from a program of studies in Canada should not exceed 150 calendar days from the date the leave started. If a student exceeds 150 days of leave from studies, they will need to change their status or will be considered non-compliant with their study permit conditions.

If the conditions of the deferred enrolment status are not met by the student in question, please refer to the definitions for “No longer registered or enrolled” or “No show”.

Full-time studies

The student is registered at your institution and enrolled in a program of study. Institutions must ensure that the conditions (for example, minimum number of hours and/or course load) required for a student to have full-time status abide by the guidelines set by their respective provincial or territorial educational authorities. This can include a co-op work placement.

No longer registered or enrolled

Your institution sent the students a letter of admission, but they are no longer registered or enrolled because they have

• been dismissed
• withdrawn voluntarily
• transferred to another institution

This status should not be used for students who are academically suspended (please refer to “Academic suspension”), or have never been sent a letter of acceptance from your DLI (please refer to “Unknown or no record” for definition).

No show

Your DLI sent the student a letter of acceptance, and they should be enrolled, but they

• never confirmed acceptance
• registered but never attended class
• registered and presented themselves in class but stopped attending without notifying your institution

This status should not be used for students for whom your institution has no record of being registered, please refer to “Unknown or no record”.

Not started

The student is registered at your institution and is enrolled in a program of study that begins the following semester. They have not yet started their studies.

This status should not be used for students whose start date has been deferred. Consult more information on deferred enrolment.

Part-time studies

The student is registered at your DLI and is enrolled in a program of study on a part-time basis. Institutions must ensure that the conditions (for example, minimum and maximum hours or course loads) required for a student to have part-time status abide by the guidelines set by their respective provincial or territorial educational authorities. Institutions must ensure that the conditions (e.g.for example, minimum and maximum hours or course loads) required for a student to have part-time status abide by the guidelines set by their respective provincial or territorial educational authorities. This can include a co-op work placement.

Program or degree completed

Your institution sent a formal confirmation to the student, informing them that they have completed their program of study and will receive their degree, diploma or certificate.

The student has completed the program of study and is waiting for formal confirmation that they have completed their degree, diploma or certificate.

Unknown or no record

Your DLI does not have a record of a letter of acceptance issued to this person or any record of this person being enrolled in your institution.

This status should only be used for students who are completely unknown to your DLI. It should not be used for students who have received a letter of acceptance, but have not confirmed or responded to the offer. If a student has received a letter of acceptance for your DLI, please refer to the definitions for “No show” or “No longer registered or enrolled”.

Unique client identifier

A unique client identifier (UCI) may also be referred to as a client identification number. The UCI is on official documents sent to clients from IRCC and contains a string of 8 or 10 numbers.

PTIRU Institution Number: 3618

Program Interruption (PI)

Students who are actively enrolled and attending and who require an extended period of absence may apply for a Program Interruption (PI).

A Program Interruption is an authorized temporary break granted at a specific point during a student’s program at SELC College, due to unavoidable circumstances that prevent the student from continuing their studies as scheduled.

Eligibility and Duration

• A PI may be taken once only during the academic portion of a program
• Program Interruptions may be approved for a maximum of 150 days, subject to alignment with the remaining course schedule.
• Programs shorter than 9 months are not eligible for a Program Interruption
• Program Interruptions are only approved prior to the start of co-op

Application Requirements

Students must:

• Complete the Program Interruption Form and Return to Study Form
• Obtain Campus Director approval prior to commencing the leave
• Provide supporting documentation (e.g., medical or personal reasons, or other circumstances deemed acceptable by SELC College)

Fees

• An administration and documentation fee of $350.00 may apply to process a Program Interruption

Return to Study

• If a student is unable to return on the agreed commencement date stated on the approved PI form, SELC College will be required to terminate the student’s active status

Immigration and Employment Responsibilities

• Students are responsible for planning and maintaining any required Study Permit or Work Permit extensions during the authorized leave
• All associated costs are the sole responsibility of the student
• Students are not permitted to work during the authorized leave period

Academic Impact

• If a Program Interruption occurs while a student is enrolled in an active course and results in the course incompletion, the student will be required to repeat the affected module, and retake fees will apply

IRCC Definition of Authorized leave – applicable to the Study Permit Holders

The student has formally requested and been approved to be temporarily absent from your institution for reasons that include the following:

• medical or maternity leave
• family emergency
• death of a friend or family member
• change of program of study within the same institution
• any other type of leave your institution has formally authorized for the student

Any leave from a program of studies in Canada should not exceed 150 consecutive days from the date the leave started. If a student exceeds 150 days of leave from studies, they will need to change their status with IRCC or will be considered non-compliant with their study permit conditions.

PTIRU Institution Number: 3618

This policy is intended to promote and educate students about academic integrity, and to protect the interests of students, faculty and the College. Cheating and plagiarism are violations of academic integrity and are considered to be very serious academic offenses. They undermine the legitimacy of the academic degrees awarded by the College and deny honest students of some of the rewards of their efforts.

1. DEFINITIONS: 

1.1 Students’ Original Work: All students must complete their own original coursework and assignments. Unless otherwise indicated by the teacher, students must assume that any course work or assignment is to be completed individually and presented using their own original writing, including text, formulas, diagrams, and calculations.

1.2 Plagiarism:

Plagiarism is submitting or presenting work in a course as if it were the student’s own original and individual work done expressly for that course when, in fact, it is not. Plagiarism includes, but is not limited to, the following:

• Copying in whole or in part from published material, electronic sources or any material that the student did not originate himself or herself without documenting the source in accordance with a recognized academic or technical style guide. Plagiarism includes copying, paraphrasing or summarizing text, information or ideas from sources without proper documentation.
• Copying of another student’s course work or assignment. A student who knowingly permits his or her work to be copied is considered to be as guilty as the plagiarizer.

1.3 Cheating: 

Cheating includes, but is not limited to, the following:

• Copying of another student’s work. Detection may occur during the test or examination or during the evaluation of the test or examination. Anyone who knowingly permits his, her or their work to be copied is considered to be as guilty as the cheater.
• Possessing unauthorized material during a test or examination, regardless of whether the student uses this material. Detection may occur during the test or examination or during the evaluation of the test or examination.
• Impersonating another person or being impersonated by another person at any test or examination, or in connection with any other form of academic work.
• Forging, altering or falsifying any academic record, or making use of any false record whether the record is in print or electronic form.

2. Procedures:  

At any point in the process, the student may request advice and assistance from any member of the College community e.g. the Student Advocate or another teacher.

At any point in the process, the teacher may consult any member of the College community e.g. other colleagues or administrators, etc.

2.1 Detecting and Reporting Cheating and Plagiarism

Once the student has been caught cheating or has submitted plagiarized work, the instructor must speak and discuss the issue with the student. The instructor will notify his / her / their Program Head about the incident and will be responsible for informing both the Student Services Coordinator(s) and the Campus Manager. The student will be contacted to come to discuss the situation. Upon determination, the student will be given warning as per listed below:

FIRST OFFENSE: The student will be immediately placed under Academic Probation for the entire duration of their program of study at SELC College. The student will be given an opportunity to re-write the exam with a cost of $500.00.
SECOND OFFENSE: The student will get a zero “0” mark and will not have the opportunity to re-write the assessment or exam
MULTIPLE OFFENSE: This will result in course failure and possible dismissal from SELC College depending on the severity and instances.
2.2 Requesting a Review of a Cheating and Plagiarism Report

• A student who wishes to contest the accusation of offense must complete a Student Appeal Form indicating why the student believes that the accusation of offense is not justified. This form must be submitted to the Student Services Coordinator within ten working days of the notification of the offense. The Student Services Coordinator will forward a copy of the Student Appeal Form to the teacher and the Academic Advisor in which the offense occurred. The Academic Advisor will forward the form to the Managing Director. (Note: The communication may take place electronically and via internal mail.)
• Upon receipt of the Student Appeal Form, the Managing Director will review the accusation of offense and related evidence. The teacher will be allowed to present the reasons for the accusation of offense and the student will be allowed to present the reasons for contesting the accusation of offense in person or in writing to the Managing Director. The student may be accompanied by another member of the college (e.g., the Student Advocate/Teacher) if they wish to meet the Managing Director to plead their position.
• The Managing Director will inform the Student Services Coordinator, Academic Advisor, teacher and student of his/her/their decision in writing within five working days.

2.3 Appeals

There is no appeal of the Managing Director’s decision.

2.4 Disciplinary Action, Information Provision, and Record Keeping

• If there is no contest of the offense, then the offense report and related evidence will remain recorded in the student’s college file until graduation. If the accusation of offense is overturned by the Managing Director, then the offense report and related evidence will be removed from the student’s file and destroyed.
• If there is a subsequent instance of a cheating or plagiarism offense, the Student Services Coordinator will refer the case for disciplinary action to the Academic Advisor. Disciplinary action may include suspension, expulsion or other appropriate penalties. In the case of expulsion, appeals can be made to the Managing Director. The Managing Director will meet with the student and make a final decision on disciplinary action. Any disciplinary action will be recorded in the student’s file.
• It is the responsibility of all faculty members to inform their students of the importance of this policy and the meaning and consequences of cheating and plagiarism. All course outlines should include a statement on the importance of this college policy and the consequences of cheating and plagiarism.

3. Additional Policy on Cheating

Resource materials for examinations, tests and assignments: Teachers should indicate what resource materials students are permitted to use during an in-class examination or test prior to the start of the test and ensure that students understand the consequences of cheating on college examinations and tests. Teachers should be vigilant about the misuse of electronic devices during in-class examinations and tests. If students can collaborate on out-of-class examinations or assignments then this should be indicated by the teacher when the examination or assignment is provided to the students, otherwise students must complete the examination or assignment individually.

Cheating detected during an in-class examination or test: If cheating is detected during an in-class examination or test, the teacher may follow one of two options:

Option 1. The teacher removes the examination or test material and any suspect material from the student and asks the student to leave the examination or test. The teacher will complete a Cheating and Plagiarism Report Form for this offense following the examination or test and include copies of the materials in question. The Cheating and Plagiarism Report Form should briefly but clearly indicate why the teacher believes the student was cheating during the test or examination and attach copies of relevant material. In the event of a review, the teacher may introduce new evidence not included in the initial report to the Managing Director. If a review or appeal of the accusation of offense overturns the accusation of offense, then the student may be permitted to complete a make-up examination or test as appropriate.

Option 2. The teacher removes any suspect material from the student and allows the student to complete the test or examination. After the test or examination, the teacher consults with the student. If the teacher remains convinced that the student has cheated, the teacher assigns a grade of zero to the test or examination and completes a Cheating and Plagiarism Report as indicated in Option 1. If the accusation of cheating is later overturned, the teacher can grade the original test or examination instead of giving a make-up test/examination.

Cheating detected following an in-class examination or test or in an out-of-class test or assignment:

If cheating is detected following an in-class examination or test or in an out-of-class test or assignment, then the teacher should complete a Cheating and Plagiarism Report Form for this offense and include copies of the materials in question. The Cheating and Plagiarism Report Form should briefly but clearly indicate why the teacher believes the student was cheating and attach copies of relevant material. If the committee overturns the teacher’s decision, then the student’s examination or test will be graded, or the student will be permitted to complete a make-up examination or test as appropriate.

PTIRU Institution Number: 3618

SELC College expects students to meet and adhere to a code of conduct while completing a program of study. The list below outlines the code of conduct that all students are expected to follow. This list is not exhaustive, and students should request clarification from the Student Services Coordinator if they have any questions. “Student” is defined as including prospective students as well as those currently registered or enrolled in any SELC College programs or activity. The Code of Conduct students are expected to follow includes:

• Attend school in accordance with the Attendance Policy.
• Treat all students and staff with respect.
• Refrain from any disruptive or offensive classroom behavior. This includes any jokes or comments that refer in a degrading manner to race, ethnicity, sexuality or religious orientation.
• Refrain from cheating or plagiarism in completing class assignments.
• Treat school property with respect.
• Refrain from bringing weapons of any kind (i.e. knives, guns) to school.
• Complete all assignments and examinations on the scheduled completion dates.
• Refrain from bringing any alcohol or any prohibited mood-altering substances to the school.
• Any other conduct which is determined to be detrimental or damaging to the other students, staff members or the school.

Any of the following, if substantiated, will result in immediate dismissal without a warning letter or probationary period and be reported to the authorities as well as IRCC:

• Sexual assault.
• Physical assault or other violent acts committed on or off campus against any student.
• Verbal abuse or threats.
• Vandalism of school property.
• Theft.

Without limitation, a student may be dismissed/expelled from a program after review by the Campus Director for one of the following reasons:

• Failing or not completing all core courses (determined by program) in which the student is registered;
• Failing any core course two (2) or more times;
• Failing the payment after receiving two (2) financial warning letters.

Students who do not meet the expected code of conduct will be subject to the procedures outlined below which may include immediate dismissal from the school depending on the severity of the misconduct. Concerns related to a student’s conduct shall be referred to the Managing Director to process in accordance with this Policy.

Procedure

• All concerns relating to student misconduct shall be directed to the Managing Director. Concerns may be brought by staff, students or the public.
• The Managing Director will arrange to meet with the student to discuss the concern(s) within 5 school days of receiving the complaint. If the alleged conduct is of such a serious nature that an immediate dismissal may be warranted the Managing Director will meet with the student as soon as practicable.
• Following the meeting with the student, the Managing Director will conduct whatever further enquiry or investigation is necessary to determine whether the concerns are substantiated.
• Any necessary inquiries or investigations shall be completed within 5 school days of the initial meeting with the student.
• The Managing Director will meet with the student and do one of the following:
• Determine that the concern(s) were not substantiated;
• Determine that the concern(s) were substantiated, in whole or in part, and either:
• Give the student a warning setting out the consequences of further misconduct;
• Set a probationary period with appropriate conditions; or recommend that the student be dismissed from the Institution.
• The Managing Director will prepare a written summary of the determination. A copy shall be given to the student, a copy will be placed in the school’s Student File, and the original will be placed in the student file.
• If the student is issued a warning or placed on probation, the Managing Director and the student both sign the written warning or probationary conditions and the student is given a copy. The original document is placed in the student’s file.
• If the recommendation is to dismiss the student, the Managing Director of the school will meet with the student to dismiss him/her/their from study at the school. The Student Services Coordinator of the school will deliver to the student a letter of dismissal and a calculation of refund due or tuition owing, depending on the status of the student’s financial account with the school.
• If a refund is due to the student, the Managing Director will ensure that a cheque is forwarded to the student within 30 days of the dismissal.
• If the student owes tuition or other fees to the school, the Managing Director will undertake the collection of the amount owing.

PTIRU Institution Number: 3618

SELC College is committed to a harassment free environment where everyone is treated with dignity and respect.  The school has zero tolerance for bullying or harassment of any kind.  Harassment is any inappropriate conduct or comment by a person toward another individual that the person knew or reasonably ought to have known would cause that person to be humiliated or intimidated.  Examples of harassment includes, but is not limited to, the following: verbal aggression; insults based on race, religion, sexuality, disability, or physique; conduct or comments of a sexual nature that are unwelcome or offensive; vandalizing personal property; the spreading of malicious rumors; cyber bullying. A student who believes that he, she or they have been subjected to harassment while on the premises or during activities or events hosted by SELC College is encouraged to first clearly and firmly make known to the alleged harasser that the harassment is objectionable and must stop.  Where this cannot be done, or is unsuccessful, the student should report the alleged harassment to their instructor, who will then provide all the incident details to the Managing Director. The Managing Director will investigate and deal with all complaints or incidents of harassment in a fair and timely manner. Information about a complaint will not be disclosed except to the extent necessary to protect students, to investigate the complaint, to take corrective action or as otherwise required by law.  A copy of all documentation relating to the incident will be kept in the school’s Dispute Resolution Binder. 

PTIRU Institution Number: 3618

SELC College is committed to the prevention of and appropriate response to sexual misconduct. Sexual misconduct refers to a spectrum of non-consensual sexual contact and behaviour including the following:

• • sexual assault;
  • sexual exploitation;
  • sexual harassment;
  • stalking;
  • indecent exposure;
  • voyeurism;
  • the distribution of a sexually explicit photograph or video of a person to one or more persons other than the person in the photograph or video without the consent of the person in the photograph or video and with the intent to distress the person in the photograph or video;
  • the attempt to commit an act of sexual misconduct; and
  • the threat to commit an act of sexual misconduct.

A Complaint of sexual misconduct is different than a Report of sexual misconduct. A person may choose to disclose or complain of sexual misconduct without making a formal report. A Report is a formal notification of an incident of sexual misconduct to someone at the institution accompanied by a request for action.

A student making a Complaint will be provided with resolution options and, if appropriate, accommodation, and will not be required or pressured to make a Report. The process for making a Complaint about sexual misconduct involving a student is as follows:

If a student wishes to make a complaint about sexual misconduct, he/she/they should contact the Campus Director or any other member of the SELC community.

SELC College Campus Director: Pia Baltazar

( pia.b@SELCedu.com )

The process for responding to a Complaint of sexual misconduct involving a student is as follows:

• If the College receives a Complaint of sexual misconduct, the Executive Director (ED) or Campus Director (CD) will acknowledge the Complaint within one business day of receipt.
• If a Complaint is made to a member of the SELC community, that member must contact the Executive Director or Campus Manager for support and information on how best to respond to the Complaint and to support the individual making the Complaint. Members of the SELC community who receive a Complaint are not expected to file a Report related to the Complaint although, at the request of the individual making the Complaint, they may file a Report on behalf of the individual making the Complaint.
• Except as provided in this Policy, SELC will respect an individual’s choice not to make a Report and where possible will keep the Complaint confidential. In exceptional circumstances, where required by law or where, at the judgement of the ED or CD, there is a risk of significant harm to anyone’s health or safety, the ED or CD may do one or both of the following:
• Refer the matter to a SELC Investigations Team, in which case the individual who Complained has the right not to participate in any subsequent Investigation; or
• Notify third parties, such as the police or child protection authorities.

The process for making a Report of sexual misconduct involving a student is as follows:

If a student wishes to make a Report about sexual misconduct, he/she/they should contact the the Campus Director, or any other member of the SELC community.

The process for responding to a Report of sexual misconduct involving a student is as follows:

PTIRU Institution Number: 3618

Co-op & Practicum Work Experience Policy

SELC College provides guidance and support to students completing work experience placements in Canada as part of their program. These placements allow students to apply academic knowledge in a professional setting and gain field-related experience.

Work Experience Overview

• Co-op placements are PAID work experience
• Practicum placements are UNPAID work experience
• Co-op placements will not exceed 50% of total program hours
• Practicum placements will not exceed 20% of total instructional hours
• Placements typically occur immediately after the academic portion of the program
• Unless otherwise approved, placements are within the Greater Vancouver area
• Institutions are not expected to accommodate a student who refuses, for no valid reason, a work experience placement that meets PTIRU’s work experience standards.

SELC works only with host employers committed to providing experience related to the student’s field of study and evaluates student performance throughout the placement.

Important Academic & Attendance Rules

• No Program Interruption (PI) or authorized leave is permitted during Co-op or Practicum
• Co-op and Practicum components are equivalent to an academic course
• Full completion is mandatory

Failure, Repetition & Late Completion

• If a student fails or does not complete the Co-op or Practicum, the component must be repeated
• A course retake fee of $750 will apply
• Late completion is subject to:
• Re-scheduling
• Documentation handling
• $100 late completion fee

Placement Preparation Requirements

Before starting a work term, students must:

• Complete required job preparation workshops / Career Success courses
• Attending the Work Experience Information Workshop
• Upload a valid Work Permit – applicable to international students

Placement Process

• SELC arranges host sites and interviews; students may assist in job searching
• Students must attend interviews and report results to SELC College Work Experience Coordinator
• Once an offer is accepted, SELC must confirm the placement
• Students must sign a Work Experience Agreement, along with the host employer

During the Placement

• Co-op: Monthly reports must be uploaded within seven (7) days following the end of each month.
• Practicum: Weekly reports required
• Reports are reviewed by SELC and kept on file
• SELC may conduct site visit via placement 

Completion & Evaluation

At the end of the placement:

• Students submit a Student Feedback Evaluation

• Host supervisors complete a Host Evaluation Report

• Students must submit the final work experience assignment within 1 week of placement end
  (Assignments may include reports, evaluations, or any other relevant documentation)

Failure to submit final requirements will result in non-completion of the program and no credential issuance.

Student Responsibilities

Students must:

• Maintain valid Study and Work Permits – applicable to international students

• Provide accurate and up-to-date contact information
• Attend interviews as scheduled (24-hour notice required for changes)
• Act professionally and honestly at all times
• Accept placements in writing (verbal acceptance is binding)
• Complete the placement as agreed and not resign without prior approval

PTIRU Institution Number: 3618

Students who wish to postpone (defer) their program start date must submit a written request at least 14 days prior to the original start date. Postponement requests are subject to institutional approval and are not automatic. 

Postponement Conditions and Fees 

• First postponement: No fee 

• Second and third postponements: $100 per request (applies to each new Letter of Acceptance issuance) 

• Fourth postponement: Requires special approval; admission may be cancelled 

Requests submitted less than 14 days prior to the original start date, or requests to postpone more than once, will be subject to the applicable postponement fee. 

Institutional Discretion 

Students may only postpone their program within the limits outlined above. SELC College reserves the right to approve or deny any postponement request at its sole discretion. 

If a student: 

• Fails to commence their program on the approved new start date, or 

• Requests additional postponements without a valid reason, 

SELC College reserves the right to cancel the students’ enrollment and, where required, report the status change to Student Financial Aid, IRCC, and other applicable government departments, without further notice.

PTIRU Institution Number: 3618

Student Dispute Resolution & Grade Appeal Policy

SELC Language College and SELC College provide students with a fair and equitable process to resolve serious disputes and grade appeals.

• This policy applies to currently enrolled students and those enrolled within the past one year
• Students will not face retaliation for filing a complaint
• Complaints must be filed within one year of program completion, withdrawal, or dismissal

Student Dispute Resolution Procedure

1. First Step of Resolution
   Students should first raise concerns with the associated course instructor most directly involved.
2. Escalation: Formal Written Complaint
   If unresolved, students must submit a written complaint to the Student Services Coordinator at
   studentservice@selcedu.com
• An investigation will be arranged with the Academic Department and will be completed within 15 days
• A written decision will be issued determining whether the complaint is:
• Not substantiated
• Substantiated (in whole or in part)
• Frivolous or vexatious

Grade Appeal Procedure

• Only midterm and final assessment grades may be appealed
• Assignment and weekly quiz grades are not appealable

Process

1. Student discusses the grade with the instructor
2. If unresolved, a written appeal is submitted to the Academic Administrator
3. The assessment is re-marked by another instructor
4. The higher grade (to maximum of course passing grade) will be applied
5. The Academic Administrator decision is final

External Complaint

If a student is dissatisfied with the final decision and believes they were misled regarding a significant aspect of their program, they may file a complaint with the Private Training Institutions Regulatory Unit (PTIRU).

PTIRU Institution Number:  3618

As a PTIRU-designated institution, SELC College administers refunds strictly in accordance with the Private Training Institutions Branch (PTIRU) Refund Policy. 

Students are required to review and comply with the conditions prior to submitting a refund request. 

• The Letter of Acceptance constitutes a binding contract. 

• Refunds are processed within 30 calendar days after receipt of a complete refund request and supporting documentation. 

• Refund requests must be submitted through the official refund request link only. 

• Email requests to staff or departments will not be accepted. 

• Students are expected to submit all the necessary documentation as specified in the refund request link and the refund acknowledgment email, as soon as possible for timely processing of their refund requests. 

• Refund Request Link 
  Students must use the designated refund request link to initiate a refund application. Requests submitted through any other method will be deemed invalid. https://forms.office.com/pages/responsepage.aspx?id=9QGSduRgHEiD3-zhB3bDcQ_0yWU86BBKie-NzEMaDpJUNUgyR0IxWEdYOEZIWUdJVU9NREVWUDFQWi4u&route=shorturl 

PTIRU Institution Number: 3618

PTIRU Institution Number: 3618

• Distance Education (DE) is an activity that encourages students to investigate, research and learn what is new or trending in the industry.
• Instructors will assign/deliver the students DE learning activity at the end of the weekly lesson.
• Students must present with class time during the delivery of DE learning activity from the instructor for eligible submission.
• Students will have until 11:59 PM of the day prior to the 1st day in-class of the following week, to submit their Distance Education online (even if the Monday/1st day class starts of the following week is a statutory holiday).
• Last week of a course: Distance Education will be released early of the weekly lesson; submission MUST be completed by 11:59 pm on the day of Final Exam.
• Instructors MUST have DE attendance completed for this final week no later than following Monday by 5 pm.
• This Distance Education learning activity will count towards the students 4 hours online weekly attendance. Attendance earned either 0 or 4 out of 4.
• Insufficient submission of Distance Education activity does not count towards 4 hours of attendance. The quality of the student learning will determine if the submission is accepted by the instructor.
• Submissions MUST be in before the deadline to be counted as complete (with the exception of the last week of the module).
• Late or incomplete submissions are not accepted. If submitted late the student will receive 0 attendance for the 4-hour DE/Online of that week. There is no Distance Education make up allowed; students must always keep track of their submissions.

PTIRU Institution Number: 3618

SELC Career College collects students’ personal information for the following reasons:

• To maintain student records as required by PTIRU.
• To maintain student records as required by SABC (accredited schools).
• To keep students/graduates informed of activities at the school.
• To issue T2202As in accordance with Canada Revenue Agency

Students’ personal information is not used for any other purpose.

For all career training programs:

• For Class A programs, SELC College retains the full student file for a period of eight (8) years following the student’s withdrawal, dismissal or graduation. After eight years, the full student record is destroyed using a secure destruction method.
• For Class B and Class C programs, SELC College retains the full student for a period of three (3) years following the student’s withdrawal, dismissal or graduation. After three years, the full student record is destroyed using a secure destruction method.

For Class A, Class B and Class C programs, SELC College uploads a copy of the students’ contract, transcripts and credential (if any) to an approved third-party vendor. These records are retained for a period of twenty-five (25) years by the third-party vendor.

Procedure for student access to the information on file:

• Students wishing to access the information in the student file must make the request in writing.
• The Managing Director will meet with the student to review the file and will provide copies of any document the student requests.
• The student will pay $0.25 per page for the documents copied for him/her/they.

Procedure for authorizing release of information:

• If a student wishes to authorize a third party to access information in his/her/their student file, he/she/they must do so in writing. The school will not release information to any person other than people authorized by the student   to access information unless required to do so by legislation, a subpoena, court order or if release of information is necessary as part of an ongoing police investigation.

OFFICIAL DOCUMENT REQUESTS

All official document requests (graduation certificates, transcripts, letters of attendance) can be made either through the Front Desk or by email to info@selcedu.com

All official documents can take up to two weeks to process.  SELC College cannot guarantee that documents will be ready in less time than that.

Each student will receive ONE official graduation certificate and ONE official transcript upon graduation. If a student loses these documents and needs a replacement, he/she/they should contact CC admin at: info@selcedu.com. Please find the below list of Administrative Fees regarding the price of replacement copies.

A student will receive an email once the documents are ready. The documents can either be picked up at SELC or sent to the address that the student has provided.

SELC College will not issue graduation certificates to a student who has not completed his/her/their program.  Thus, if a student is dismissed from SELC College, the student is not eligible for a graduation certificate.

PTIRU Institution Number: 3618

SELC College and SELC Language college are certified with the The Private Training Institutions Regulatory Unit (PTIRU) of the British Columbia Ministry of Advanced Education and Skills Training.

Before you enroll at a certified private training institution, you should be aware of your rights and responsibilities.

• You have the right to be treated fairly and respectfully by the institution.
• You have the right to a student enrolment contract that includes the following information:
  • amount of tuition and any additional fee for your program refund policy,
  • if your program includes a work experience, the requirements to participate in the work experience and the geographic area where it will be provided,
  • whether the program was approved by PTIRU or does not require approval.
• Make sure you read the contract before signing. SELC Colleges will provide you with a signed copy.
• You have the right to access the College’s dispute resolution process and to be protected against retaliation for making a complaint.
• You have the right to make a claim to PTIRU for a tuition refund if:
  • Your institution ceased to hold a certificate before you completed an approved program
  • You were misled about a significant aspect of your approved program.

You must file the claim within one year of completing, being dismissed or withdrawing from your program. For more information about PTIB and how to be an informed student, go to: http://www.privatetraininginstitutions.gov.bc.ca/students/be-an-informed-student.

PTIRU Institution Number: 3618

SELC College is committed to providing equal educational opportunities to all students, including those with disabilities. In addition, it is committed to addressing the physical, systemic, technological, and attitudinal barriers that can limit the inclusion of students with disabilities.

PTIRU Institution Number: 3618

Online Learning Requirements & Attendance Policy

All online and distance courses at SELC College meet the same academic and instructional standards as in-person classes. Online courses are instructor-led and require active participation.

Attendance & Camera Policy

• Camera must be ON at all times during online classes, except during scheduled breaks
• Online attendance is determined by the camera-on requirement
• Attendance is required for regulatory reporting purposes

Failure to comply may result in the cancellation of online learning privileges.

Mandatory In-Person Attendance

Students must attend in person for:

• Group presentations
• Midterm examinations
• Final examinations

(Quizzes may be completed remotely where permitted at the instructor’s discretion)

Online Class Expectations

Punctuality

• Join class on time
• Late arrivals may not receive attendance credit

Technical Readiness

• Ensure your device, internet connection, and required software are functional before class
• Use headphones to reduce background noise
• For technical issues, contact:
• Your instructor
• itsupport@selcedu.com
• StudentServices@selcedu.com

Focus & Conduct

• Attend class from a quiet, distraction-free environment
• Attendance will not be counted if you are multitasking (e.g., working, driving, or engaging in unrelated activities)

Participation & Communication

• Use the “Raise Hand” feature to speak
• Use chat only for course-related questions
• Maintain respectful and professional behavior at all times

Recording & Privacy

• Only instructors may record classes, when permitted
• Students may not record, share, or distribute class content without authorization

Institution Number: 3618

Student Health, Safety & Emergency Disclosure

1. Purpose and Scope

SELC College is committed to providing a learning environment that supports the health, safety, and well-being of students.

This disclosure applies to:

• All SELC College and SELC Language College campuses
• All registered students
• All instructional and campus-related activities

SELC College maintains health and safety practices in accordance with applicable:

• Provincial health and safety requirements
• Emergency management standards
• Public health directives
• Guidance from local emergency authorities

This document is provided for student awareness and disclosure purposes.

2. Emergency Situations

SELC College has established procedures to respond to emergencies that may affect campus operations, including but not limited to:

• Fire or building evacuation
• Earthquake
• Severe weather or extreme heat
• Gas leaks or hazardous materials
• Power outages
• Medical or mental health emergencies
• Security incidents or threats
• Lockdown or hold-and-secure situations
• Bomb threats
• Protests or demonstrations
• Public health emergencies (e.g., pandemics)

Emergency situations may result in temporary disruption, relocation, suspension, or transition of classes, including delivery by alternative means.

3. General Emergency Expectations for Students

During any emergency or safety-related incident, students are required to:

• Follow instructions issued by SELC College staff or emergency responders
• Evacuate, shelter, or remain in place as directed
• Refrain from re-entering restricted areas until authorization is provided

Students are responsible for acting in a manner that does not endanger themselves or others.

4. Fire and Earthquake Safety

SELC College posts emergency exit information and maintains evacuation procedures at all campuses.

In the event of:

• Fire or evacuation: students must leave the building immediately when directed and proceed to the designated assembly area.
• Earthquake: students are expected to take immediate protective action and follow evacuation instructions once it is safe to do so.

Re-entry to the campus will occur only when authorization is provided.

5. Environmental and Utility Disruptions

Inclement Weather and Extreme Heat

SELC College may adjust operations during severe weather or extreme heat conditions. This may include:

• Campus closure
• Temporary suspension of in-person classes
• Transition to online delivery where feasible

Gas Leaks and Power Outages

If unsafe conditions arise due to gas leaks or power outages:

• Students may be required to evacuate or temporarily vacate the premises
• Access to the campus may be restricted until conditions are deemed safe

6. Medical and Mental Health Emergencies

In the event of a medical or mental health emergency:

• Emergency services may be contacted when required
• Students may be supported in a private or safe setting where appropriate

SELC College does not provide medical treatment services and relies on external emergency responders when necessary.

7. Security Incidents

Security-related incidents may include situations that pose a risk to personal safety.

Depending on the circumstances, SELC College may implement measures such as:

• Evacuation
• Lockdown
• Hold-and-secure
• Involvement of emergency services

Students must comply with all safety instructions during such incidents.

8. Lockdown and Hold-and-Secure

• Lockdown may be used when a threat is believed to be inside the campus.
• Hold-and-secure may be used when a threat exists outside the campus or in the surrounding area.

During these situations, students may be required to remain in designated areas and limit movement until further notice.

9. Bomb Threats and Hazardous Materials

All threats are treated seriously.

If a bomb threat or hazardous material situation occurs:

• Emergency authorities will be contacted
• Students may be required to evacuate or shelter in place
• Access to affected areas may be restricted

10. Protests and Demonstrations

SELC College respects lawful expression while prioritizing safety.

If protests or demonstrations affect campus access or operations:

• Students may be directed to use alternate entrances or exit routes
• Campus access may be temporarily restricted

Authorities may be contacted if safety concerns arise.

11. Public Health Emergencies

During public health emergencies, SELC College will comply with applicable public health directives. Measures may include:

• Campus closures
• Transition to remote learning
• Capacity limits
• Enhanced cleaning protocols
• Restrictions on campus access for individuals who are unwell

Students are required to comply with all public health measures implemented by the College.

12. Student Responsibility and Acknowledgement

Students are responsible for:

• Familiarizing themselves with this disclosure
• Following safety instructions and emergency procedures
• Conducting themselves in a manner that supports a safe learning environment

Failure to comply with safety-related instructions may result in disciplinary action under applicable College policies.

Regulatory Note (Disclosure Statement)

This student-facing disclosure is provided in accordance with expectations for private post-secondary institutions in British Columbia and is intended to inform students of general health, safety, and emergency practices. Operational details are maintained in internal institutional procedures.

SELC College does not offer any programs that are eligible for the Post-Graduation Work Permit (PGWP) Program. Students should plan their study pathway accordingly and should not assume PGWP eligibility based on enrolment in any SELC College program. 

PTIRU Institution Number: 3618

Regular attendance is essential to academic success. This policy applies to all students enrolled at SELC College. Attendance is calculated based on actual instructional time attended. 

Students must meet the minimum attendance requirement per module: 

• 80% for all programs 

• 70% for the Health Care Assistant (HCA) Program 

Failure to meet the minimum attendance requirement results in module failure, regardless of grades achieved. 

Late Arrival 

• Within 5 minutes of class start: no deduction 

• After 5 minutes: 15 minutes deducted 

• 15 minutes or more late: entry may be delayed until after the first break; attendance deducted from class start to break 

Illness and Emergencies 

Absences due to illness, emergencies, or transportation disruptions are expected to fall within the 20% allowable attendance margin. 

• With or Without sufficient medical documentation- Attendance is deducted for all missed time 

• With or Without sufficient medical documentation- Assignments, quizzes and distance education activities are not eligible for completion 

• With sufficient medical documentation- a missed exam (Mid-term or Final Assessment only), may be eligible for rescheduling. Attendance make-up may be accommodated subject to conditions and approval. Applicable fees may apply. 

Responsibility and Consequences 

Students are responsible for monitoring their attendance. Failure to meet the required attendance threshold will result in mandatory module repetition and a $750 module repeat fee, payable prior to re-enrollment. No exceptions or overrides will be granted outside this policy.