Selc

Certificate Program Certificate Program

International Business Communications International Business Communications

International Business

Communications Communications

Descripcion General del Programa de Atencion Global al Cliente

En un mundo que continúa evolucionando a un ritmo acelerado, una carrera parece crecer en prominencia. La demanda por atención al cliente y representantes de servicio al cliente nunca ha sido tan alta. El Programa de Atención Global al Cliente se enfoca en gran medida en técnicas experimentales de aprendizaje en el aula para aumentar la capacidad del estudiante en las habilidades de atención al cliente y auxiliarlo a alcanzar niveles más altos de los atributos requeridos para tener éxito en esta carrera.

Objetivos de aprendizaje

  • Al finalizar este programa, los estudiantes podrán:
  • Definir servicio al cliente eficaz.
  • Explicar y utilizar un enfoque de resolución de problemas al tratar las quejas de los clientes y los problemas de productos y servicios.
  • Comunicarse de manera efectiva con clientes desafiantes y enfocarse en la retención de clientes.
  • Demostrar comunicación interpersonal eficaz verbal y no verbal.
  • Definir cultura y cómo los contactos interculturales con los turistas son únicos.
  • Explicar cómo los patrones culturales, la identidad y los prejuicios afectan el servicio al cliente.

Attributes

  • Personable and friendly demeanor
  • Self-control.
  • Personal responsibility
  • Genuine empathy.
  • Adaptable and flexible.
  • Patience.

In our International Business Communication Program, SELC focuses heavily on experiential learning classroom techniques to increase student’s capacity in these client care skill sets and increase their ability to demonstrate higher levels of the required attributes. Students will leave this program with the ability to work in various Canadian industries that require client care and customer service. Instructors use comprehensive and consistent lesson plans to engage and instruct students in a dynamic and highly experiential learning environment.

The courses make use of Vital Source and Pearson Education online learning resources. As a result, the program engages current online and classroom active learning and stimulates critical thinking. The International Business Communication program will utilize daily in-class lectures, role plays, simulations, guided discussions and small buzz groups accompanied by PowerPoint (PPT) presentations, in-class hands on practice exercises, case studies, student group presentations, midterm and final exams.

Learning Objectives
Upon completion of this program, students will be able to…
Career Opportunities
Upon completion of the entire course, students may be able to and not limited to obtaining a job in the Following NOC classification categories:
Graduation Requirements
Courses

CUSTOMER SERVICE EXCELLENCE

BUSINESS COMMUNICATIONS

WORKPLACE CULTURAL DIVERSITY

evaluation
A passing grade of 60% consisting of Final Exam, Midterm Project, Group Presentation, Quizzes and Assignments

This program has been approved by the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education and Skills Training.

ABOUT THIS PROGRAM

Previously named: Global Client Care

36 weeks
(Classroom Instruction 360 hrs) (Co-op 360 hrs)
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ADMISSION REQUIREMENTS
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